Union has a sound customer service system, adheres to the service principle “enthusiasm, sincerity, promptness, and professionalism”, and sticks to the concept of “being customer-centric”. Relying on the sound organizational structure, a high-level technical support team, and a strict quality assurance system, we provide users with quality services.

Services include:
Customer consulting: answer questions about the performance, price, scope, service assurance and other aspects of equipment according to customer needs;
Operation training: offer free commissioning and operation training to customers;
After-sales service: within the warranty period, if the product has quality problems, we provide free services; if the warranty period expires, we provide lifetime maintenance services and only charge the cost of parts.
Grading service: we provide free classes of non-destructive testing at all levels and provide the trainings;
Feedback: we accept customers’ feedback and complaints on product quality and service attitude and other aspects, analyze the problems, and actively take corresponding measures for improvement;
Service hotline: 24-hour service hotline +86-513-89028130